7 Things About Anger Your Boss Wants To Know
10:17 AM
Anger
is a common societal problem. Road rage, children bullying their
peers, parents berating umpires at children’s events -- there is no
end to the stories that make the news. Anger in the workplace is also
a fact of life -- and one that is becoming more commonplace.
Dealing with angry employees is a challenging task and must be
handled with care.
Defining the Problem
Anger
in the workplace is a serious issue. Any problem that affects other
employees, your customers or your company’s productivity cannot be
ignored. Loss of productivity, increased absenteeism, abuse of sick
leave, high employee turnover and poor morale are all problems that
can arise if you do not check the behavior of an angry person or a
bully in your workplace.
Causes
Some
employees bring problems with them to work. An employee may be
simmering with anger, ready to explode at the slightest provocation,
which he may find in the workplace. A depersonalized work
environment may lead to a feeling of isolation. Downsizing is
stressful -- both the anxiety leading up to it and the pressures of
a reduced workforce after it occurs. Perceptions of favoritism,
harassment and unreasonable demands can trigger an angry response.
Anger can also be triggered by medical conditions, which makes
managing it more sensitive.
Recognizing the Problem
Anger
in the workplace can manifest itself in different ways. It may come
from an employee who is just having a bad day or it could be the
office bully who is continually harassing coworkers. The warning
signs of a problem surface early. Anti-social behavior may appear
with sarcastic remarks. The bully may be apathetic toward his
coworkers. If the bullying is not addressed and allowed to continue,
it could lead to complaints and legal action against you by the
employees being harassed.
Dealing with Anger
If
you, the manager, see the warning signs, address them quickly. If
your company has an anger management program, enroll the problem
employee. Require that everyone take the course to protect yourself
from possible charges that you are singling out one person unfairly.
Anger management is an issue that most be dealt with carefully. An
employee with a medical problem is protected under the Americans
with Disabilities Act and its amendments. If you refer the employee
to have counseling, you may create legal problems for yourself. If
in doubt consult your company’s Employee Assistance Program or an
attorney.
Editors Notes: Lets know your thoughts in the comments!
Source:globalpost
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